Introduction –

These are the Orlando Comfort Standard Terms and Conditions, which govern how you may use Orlando Comfort as stated on orlandocomfort.co.uk.

These terms will be strictly adhered to and have an impact on how you use this Orlando Comfort. You agreed to accept all of the terms and conditions listed here by using Orlando Comfort. If you have any questions about the terms and conditions governing your use of orlandocomfort.co.uk, don’t hesitate to get in touch with us (visit the contact page). We respectfully ask that anybody who does not agree with the terms and conditions set out by Orlando Comfort refrain from accessing the website until they have gotten in touch with Orlando Comfort using the chosen contact method.

Overview

All our beds are bespoke and personalised for you and as such as exempt from the cooling off period you usually get with ordering online. In the unlikely event you change your mind, please notify us at the first instance by email quoting your order number and we will try our best to come to an amenable resolution.

You will have 24 hours to make changes to your order, once placing an order with us. No changes will be accepted after this. Any cancellations will be subject to the cancellation fee.

All our beds are lovingly handcrafted and made here in the United Kingdom. We spend hours designing and making all the furniture bespoke for you. The lead time from order to delivery can vary depending on the product requirements but we quote 2-4 weeks from order to receive your wonderful masterpieces.

It is important that you check the dimensions will accommodate your property and access to the destination room, as sizes can be altered prior to production. Please note there will be a general tolerance of a few inches as the items are handmade. We can also split headboards if you are wishing to have the size listed but are unsure of whether it will fit. This would fall under alterations and it’s best to email us prior to ordering if this is required.

Once the item is manufactured, we will not be held responsible for incorrect measurements, if in doubt go for the alteration.

Moreover, if the dimensions of the bed are not listed on the product listing, it is your responsibility to either contact us via e-mail. All dimensions are approximate and may have a variance of up to 5%.

1. Delivery Information

1.1 Estimated Delivery Time: Our estimated delivery time for most orders is between 7-10 working days. However as our beds are bespoke it may take between 2-4 weeks. We strive to adhere to these times; however, in case of unforeseen circumstances, these timelines may change. We appreciate your understanding and patience.

1.2 Tracking Your Delivery: Upon confirming your order, you will either be provided with a tracking reference number or contacted with a nominated delivery day, allowing you to track and be ready for your delivery.

1.3 Missed Deliveries: In the event that a delivery attempt fails due to customer absence or incorrect delivery information, there will be a redelivery charge of £60 (only for beds). Please ensure that your contact information and address are accurate at the time of order placement.

2. Refund Policy

2.1 Unwanted Items: We will not be able to accept returns for unwanted bespoke goods like the beds unless damaged. All of our accessories, however,  are subject to the 14 day return window inline with policy guidelines.

2.2 Defective Items: In the event that you receive a defective item, please contact us immediately. We will investigate the issue and provide a suitable solution, which may include repairing the item, replacing it, or issuing a new one.

3. Product Dimensions and Tolerances

3.1 Our products are handmade, which contributes to their unique qualities. However, this may result in slight variations in the dimensions of the final product. As such, please allow for a tolerance of +/-10cm on all sizes.

4. General Provisions

4.1 The above Terms and Conditions constitute the entire agreement between you and Orlando Comfort.

4.2 We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Orlando Comfort website following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed.

Please take time to read these terms and conditions carefully. By placing an order with Orlando Comfort, you are acknowledging that you have read, understood, and agreed to our Terms and Conditions.

If you have any questions about these Terms and Conditions, please contact us before placing your order. Thank you for choosing Orlando Comfort Bed.

5. Damages/issues

5.1 If your bed has arrived damaged, please email us quoting the order reference number along with photographs of the issue. It is imperative we get photos so we can ensure any damage in transit does not reoccur.

We will seek to:
a) Replace the damaged part, if a part is damaged.
b) Replace the item, if the full item is not usable.
c) A collection of the faulty item and a full refund.

Free Swatch Terms and Conditions

Contact Us for More Information

We’re here to help and want your experience with Orlando Comfort to be exceptional. If you have any questions or concerns about our return policy or need assistance with a return, please do not hesitate to reach out to us:

• • Website Contact Form: Please visit our contact page and fill out the form provided. We’ll get back to you as soon as we can.

• • Email: Send us an email at info@orlandocomfort.co.uk. We aim to respond to all email inquiries within 24 hours.

• • Phone: If you prefer to speak with a member of our team, you can reach us at 0333 533 0020. Our customer service lines are open from Monday to Friday, 9 am to 5 pm.

We thank you for your patience and understanding. At Orlando Comfort, your comfort and satisfaction are our top priorities.

View Our Additional Information Pages

For more information about our services and policies, please visit the following pages on our website:

• • Return Policy: For a more detailed look at our return policy, please visit our Return Policy page.

• • Delivery: To learn more about our shipping and delivery procedures, please check out our Delivery page.

• • Warranty: For information about our product warranties, please visit our Warranty page.

We encourage all our customers to review these pages to understand our practices better. If you still have any questions or concerns, feel free to contact us through any of the channels mentioned above. At Orlando Comfort, we’re committed to providing you with the best service possible.